Last updated on 05-09-2024 13:24:32

 VNRK METALS INDIA PRIVATE LIMITED believes in helping its customers as far as possible, and

has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order.

However, the cancellation request may not be entertained if the orders have been communicated to the

vendors/merchants and they have initiated the process of shipping them.

• VNRK METALS INDIA PRIVATE LIMITED does not accept cancellation requests for perishable

items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes

that the quality of product delivered is not good.

• In case of receipt of damaged or defective items please report the same to our Customer Service team.

The request will, however, be entertained once the merchant has checked and determined the same at his

own end. This should be reported within 7 Days days of receipt of the products. In case you feel that the

product received is not as shown on the site or as per your expectations, you must bring it to the notice of

our customer service within 7 Days days of receiving the product. The Customer Service Team after

looking into your complaint will take an appropriate decision.

• In case of complaints regarding products that come with a warranty from manufacturers, please refer

the issue to them. In case of any Refunds approved by the VNRK METALS INDIA PRIVATE

LIMITED, it’ll take 16-30 Days days for the refund to be processed to the end customer

Ship and Delivery Policy for Vgroupexport

Last Updated: [05-09-2024]

At Vgroupexport, we strive to deliver your orders promptly and efficiently. This Ship and Delivery Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our website [www.vgroupexport.com] (“Website”).

1. Shipping Information
a. Shipping Destinations:
We ship our products worldwide. However, shipping availability may vary depending on your location and the nature of the product.

b. Shipping Charges:
Shipping charges are calculated based on the weight, dimensions, and destination of your order. Any applicable shipping fees will be displayed during the checkout process before you complete your purchase.

c. Order Processing Time:
Orders are processed within 1-3 business days after payment confirmation. Processing time may vary for custom or bulk orders. Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Timeframes
a. Estimated Delivery Time:

Domestic Orders: 3-7 business days.
International Orders: 7-14 business days.
Please note that delivery times are estimated and may vary due to unforeseen circumstances such as customs delays, weather conditions, or carrier issues.

b. Express Shipping:
Expedited shipping options are available at an additional cost. Delivery times for express shipping will be displayed at checkout.

3. Order Tracking
Once your order has been shipped, you will receive an email with tracking information. You can track your order through the shipping carrier’s website using the tracking number provided.

4. Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping costs. Please contact your local customs office for more information on potential charges.

5. Delivery Issues
a. Delayed or Lost Shipments:
If your order is delayed or lost, please contact our customer service team at [support@vgroupexport.com] or [+Your Contact Number]. We will work with the shipping carrier to resolve the issue as quickly as possible.

b. Incorrect Address:
Please ensure your shipping address is accurate at the time of purchase. Vgroupexport is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

c. Failed Delivery Attempts:
If delivery attempts fail due to an incorrect address, absence of the recipient, or refusal to accept the package, additional shipping charges may apply for re-delivery.

6. Shipping Restrictions
Some products may be subject to shipping restrictions based on destination regulations. If there are any issues shipping your order to your location, we will notify you promptly.

7. Changes to the Shipping Policy
Vgroupexport reserves the right to update or modify this Shipping and Delivery Policy at any time without prior notice. Any changes will be posted on this page with the updated date.

8. Contact Us
If you have any questions or need further assistance regarding shipping and delivery, please contact us at:

Email: [info@vgroupexport.com]
Phone: [+91-73966-11815]